North Dakota Emergency Medical Services Association

8th Annual EMS Management Conference

May 2-3, 2022

Ramada Hotel ~ Bismarck, ND

Monday, May 2nd


 Presentation Information


 12:00pm to 12:45pm

 On Site Registration and Check-In

Assembly Hall Foyer

12:45pm to 1:00pm


West Heritage Room

 1:00pm to 2:00pm

Opening Session – “Crucial Conversations” Kristi Pfliger-Keller, TrainND

West Heritage Room



 2:15pm to 3:30pm

Big Picture/PRS – Kristen Moos, Napoleon Ambulance

Assembly Hall

Documentation – Neil Frame, Metro-Area Ambulance

East Heritage Room

 3:45pm to 5:00pm

Using measures to improve, one rural agencies story – Marcy Dawson, Rural EMS Counts

Assembly Hall


Billing – Neil Frame, Operations Director Metro-Area Ambulance

East Heritage Room



 5:30pm to 7:00pm

 General Session and Dinner – Conducting a Quality Improvement Project Natasha Green, Quality Health Associates of North Dakota CMS Quality Program Director

West Heritage Room

Tuesday, May 3rd

 6:00am to 10:00am

 Hotel Continental Breakfast Available

Ramada Restaurant

 7:15am to 8:30am

 Continental Breakfast Provided - Networking

Assembly Hall Foyer



 8:00am to 9:15am

Best in Your People – Pete Antonson, Northwood Deaconess Health Center Administrator

West Heritage Room


 9:30am to 10:45am

Cybersecurity – Tony Aukland, Cybersecurity Education and Public Awareness Manager North Dakota Information Technology

Assembly Hall


Behavioral Interviews – Dot Frank, TrainND

East Heritage Room



11:00am to 12:30pm

 General Session and Lunch –  3R’s Recruitment, Retention, R – Amy Jo Johnson, TrainND

West Heritage Room

 12:45pm to 2:00pm

SIRN – Dan Schaefer, Operations Chief Metro-Area Ambulance

Assembly Hall


Community Paramedic – Tyler Kientopf, EMS Operations Supervisor, Sanford Health Bismarck

East Heritage Room



 2:15pm to 3:30pm

 Closing General Session – Popcorn Topics

West Heritage Room

Schedule subject to change. 

Conference Hotel Information:

All conference activities will take place at the Ramada Bismarck, located off Interstate 94 and Highway 83.  The “NDEMSA” room block for the night of May 2, 2021 will expire on April 18, 2022.  The room rate is $87.00 for a double queen, or $87.00 for a king.  

Ramada Bismarck

1400 East Interchange Avenue

Bismarck, ND 58501

(701) 258-7000

About this Conference:

The 8th Annual EMS Management Conference is hosted by the North Dakota EMS Association through a collaborative partnership with the North Dakota Department of Health - Division of Emergency Medical Systems and the UND Center for Rural Health Flex Program.  This conference has brought together between 75 and 100 EMS service leaders each year from across North Dakota to learn about the unique issues that challenge us each day.  This conference will discuss a number of issues to better prepare you to lead your agency. 

DEMS Grant and Continuing Education Credits:

The application is on-line via the PRS. Those agencies familiar with the PRS will be familiar with the process. Questions about the grant, can be directed to Deb Dutchuk

Thank you to Everyone who attended the 6th Annual Management Conference

7th Annual Management Conference Information

July 27th Management Conference Recording

July 28th Management Conference Recording

5th Annual Management Conference Information

North Dakota EMS Association

1622 East Interstate Avenue, Bismarck, ND 58503


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